1. Checkout
- Payments are accepted via multiple methods including: Instapay, credit cards (Visa and MasterCard), Vodafone Cash, and other secure online payment methods.
- All payments are made through authorised and secure payment service providers, and we confirm that we do not store or access any sensitive payment card information of users.
- Prices displayed on the website are final and include all fees, unless otherwise stated.
2. Refund
- Due to the nature of digital products (e-books), all sales are final once payment has been made and the file has been uploaded.
- The user is not entitled to claim a refund after completing the purchase and downloading the product.
- If the user encounters a technical issue that prevents them from downloading or opening the file, please contact us within 3 working days from the date of purchase, and we will study the case and provide the necessary support, and the amount may be refunded in rare cases to be assessed by us after verification.
3. Download eBooks
- After successful payment, the download link is activated directly on the order confirmation page, and the link is also sent to the email address used during the purchase.
- It is recommended to download the file directly and save it in a safe place. In case of any glitches or download failures, please contact us and we will provide you with an alternative link.
- Submitted links are valid for one-time use or for a specific period of time as stated in the download instructions.
4. Technical Support and Communication
- Users can contact us via the contact page in case of any queries related to payment or downloading.
- We commit to responding to messages within 1-3 working days.